Shipping & Returns
On your shipping and returns page, communicate your guidelines in a clear and concise manner so your customers are aware of your store’s polices before entering into a business transaction with you.
Shipping
Outline your general shipping policies - include where you ship to and the carriers you use. Also detail which shipping rates and speeds you support. Be sure to note order processing times and any exceptions if they exist.
Topics to address in your shipping policy:
- Shipping Rates
- Shipping Speeds-Standard, Expedited
- Where are do you ship to? – Continental U.S., Alaska and Hawaii, U.S. protectorates, internationally etc.
- If you ship internationally are there duty fees that the buyer may be responsible for? C.O.D
- What carriers do you use to ship?
- Do you support shipping to P.O. boxes or APO/FPO addresses?
- How long does it take to process and ship an order?
- Exceptions
Returns & Refunds
When describing your store’s return and refund policies, provide as much detail as possible. Include information like how many days a customer has to request a return and under what circumstance returns are accepted.
Topics to address in your Returns policy:
- Number of days a customer has to request a return (7 days, 14 days, etc.)
- Return mailing address
- Instructions for returning items
- Under what circumstances is shipping reimbursed
- Restocking fees
- Return exceptions/exclusions
- What happens if a return is shipped back in unacceptable condition?
Keep in mind that regardless of your own policies, you are responsible for adhering to Shopster’s as they pertain to Shopster products. Read Shopster's Returns Policy here.
Remember – When building this page, ensure that the url name is “shipping-and-returns” when using Shopster’s “Earthy Tones” or "Sky" templates, otherwise your page will not display when clicking the upper right hand shipping and returns link.
